Privacy Policy

1. Introduction

Welcome to Topline Threads ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website at toplinethreads.com or use our custom embroidery services.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username, password)
• Company information (company name, tax ID)
• Payment information (processed securely through Stripe)
• Design files and artwork you upload for custom embroidery
• Order history and preferences
• Communication preferences (email, SMS)

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your custom embroidery orders
• Communicating with you about your orders, quotes, and account
• Sending order confirmations and shipping notifications
• Providing customer support and responding to inquiries
• Processing payments and preventing fraud
• Improving our website, products, and services
• Sending marketing communications (with your consent)
• Complying with legal obligations and enforcing our terms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who help us operate our business (e.g., Stripe for payment processing, Resend for email services, SSActivewear for product sourcing)
• Legal Compliance: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit using SSL/TLS
• Secure password hashing using bcrypt
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request corrections to inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a structured, machine-readable format
• Object: Object to certain processing of your data

To exercise these rights, please contact us at brycetoplinethreads@gmail.com or (253) 310-3845.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences and login status
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Services

Our website integrates with third-party services, including:

• Stripe: Payment processing (see Stripe's privacy policy)
• Resend: Email delivery services
• SSActivewear: Product inventory and sourcing
• EdenAI: Image processing services

These third parties have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

12. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Order history and transaction records are typically retained for tax and accounting purposes.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

• Email: brycetoplinethreads@gmail.com
• Phone: (253) 310-3845
• Address: 1610 Clemensen Ave, Santa Ana, CA 92705